Support & Maintenance
- 24/7 Support
- Covers large updates
- Content updates
- Software updates
- Daily backups
- Feature upgrades
- Covers new coding
Our Support Services
Is your website down right now?
Would you even know if your site were down? Many sites are not checked regularly and sit unresponsive or even worse...hacked, without the web owner knowing about it.
Over 30,000 sites get hacked every single day
Most people have experienced their site being "hacked." It's not a pleasant feeling knowing that someone or something can disable your site. Perhaps your site is hacked right now and you have no idea how to fix it and your host or current provider won't even respond. The Web Mechanics can help protect you and your website from malicious bot hacks and malware. By providing daily backups, we also guarantee that even if something were to happen, your site would be safe and back online immediately after.
How often do you need changes made to your website?
Websites are not always static. Some require constant updates and content adjustments. Perhaps you want to move a box over or shift some text to another section. Should you really have to spend hours trying to sift your way through lines of code or have to pay someone by the hour when the changes will only take them a few minutes? With a flat monthly fee, The Web Mechanics are always available to make any necessary changes to your site without the need for hourly invoices.
What would you do if there was a problem?
Can you really afford not having a website for a few days or even 24 hours? The Web Mechanics are available within the hour for any emergencies that may occur. You should feel confident that if there is a problem, someone will be there to fix it.
We proudly offer three tiers of affordable support and website maintenance.
How Does a Support Package Work?
Instead of having to pay someone by the hour for any changes, updates, or emergency fix for your website, you pay a smaller monthly retainer. You will be assigned one our highly experienced website administrators that will then an email away for any changes you need done to your website.
How Quickly Are Requests Received/Completed?
All requests are received and responded to within 2 hours of the request. Small requests (content changes, image uploads, site upgrades) are typically done within 24 hours of a request, usually faster. Larger request (feature additions, extension installations, template adjustments) usually require some initial discussion and are done within 48 hours of a request. How main goal is efficiency, not speed. We want to make sure something is done right the FIRST time.
People That Dig Our Services
"We required regular site updates to content. Our old developer was charging us $600-700 a month to do these small changes. Then we found The Web Mechanics and have saved thousands over the past couple years."
"Our Wordpress site had gotten so slow, our consulting clients couldn't even load the home page. With their Advanced Support Package, The Web Mechanics fixed our site speed issue and optimized it to be faster than before."
Richard & Mark
Wendy's Family Bakery
"Our website had been down for days because of a hacking attempt. The Web Mechanics fixed the problem within a few hours and we haven't a problem since. :)"